Venus™ Support
We're here to help! 24/7, 365. Use our 'track your order' function or send us a message with any questions you may have! Your satisfaction is our priority.
Contact form
FAQs
How soon will I get my package?
Shipping times vary by destination. These are our estimates:
Europe: 5-7 business days
United Kingdom: 5-7 business days
United States & Canada: 7-10 business days
Australia & New Zealand: 7-10 business days
*This doesn't include our 3-5 day processing time.
Shipments may experience further clearance/customs delays.
How can I track my order?
A shipping confirmation email will be sent to you as soon as your order is shipped. You will then be able to track the status of your shipment directly from our website here.
How do I know if my package has shipped and is on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center.
After getting your shipment confirmation email, please allow up to 24-48 hours for it's status to update.
Why didn't I receive an order confirmation/shipping confirmation email?
After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.
If the email did not arrive to you. Please contact us using the form above or by email at: support@tryvenus.com
My tracking info shows my package was received but I never received it?
We know how important your order is! Venus provides our customers with the option to track your package directly on our website. Simply click 'Track Your Order' above. If the tracking information shows that the order was delivered but you have not received it, please check around your neighborhood incase another home received it by mistake. Speak with family, roommates, etc. in the even they received it on your behalf. The package may have also been left with property managers or an apartment office.
We always do our best to assist you, but Venus does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
Why isn't my tracking info updating, is there something wrong?
This is normal. The tracking information normally lags behind the true status of your package. If it hasn't updated in over 1 week, please contact support using the form above or by email: support@tryvenus.com
How secure is my personal information?
Venus adheres to the highest industry standards to protect your personal information.
Your credit card is processed with either Stripe or PayPal and the information is encrypted using 128-bit SSL technology. The highest level of encryption, used by large banks around the world.
Your credit card information is only used to complete the requested transaction and is not subsequently stored anywhere else.